Frequently Asked Questions
Everything you need to know about shopping with Black Tulip.
What are your standard shipping times?
Domestic orders typically arrive within 3-5 business days. International shipping may take 7-14 business days depending on your location and customs processing.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original, unused condition with all packaging intact to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, Black Tulip ships to over 50 countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on the destination.
How do I ensure I am choosing the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing those figures to our chart to ensure the best possible fit.